The organization and management of a multilingual call center that is available 24/7.
GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST
Notice summary
This call center must, with the help of operators, refer callers according to a set protocol. This includes: orienting and registering the data of patients going to medical waiting posts; entering patient data for home visits and organizing the routes of the on-duty doctors as efficiently as possible, optimizing their movements, minimizing waiting times for patients, and taking into account any language preferences; contributing to the improvement of the Brussels Waiting Serv…
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