Provision of a listening platform for teleassistance (reception and processing of teleassistance calls), an administrative management and after-sales software

Notice summary

The framework agreement will be executed by the issuance of purchase orders. The services are settled by unit prices. This consultation concerns the functional, technical, and organizational requirements related to the provision of a teleassistance listening platform (reception and processing of teleassistance calls), accompanied by full access to administrative and technical management software (after-sales service). To ensure service continuity, the platform must be fully o…