Vergabe· GermanytenderRequest by · 12 Nov 2026
Request to participate
Dialog Management and Customer Service
AOK Baden-Württemberg
Requests to participate by 12 Nov 2026Requests to participate by12 Nov 2026
CPV category79512000
Published07 Oct 2026
Referencedaec86ea-4cf4-456b-9232-6134830b8dfa
Notice summary
The subject of the procurement procedure is the conclusion of a framework agreement with a contractor for the demand-dependent provision of services in the area of dialog management and customer service. The services particularly include the execution of inbound and outbound communication (customer retention) as well as other services described in detail in the service catalog in the area of customer service.
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